Legal

Refund Policy

Effective:

Credit-pack purchases

You may request a refund for an unused credit pack within 14 days of purchase. If any part of the pack has been consumed, we may decline the request or refund only the unused portion where permitted by law. This does not limit rights you have under mandatory consumer law.

Service problems

If credits were deducted because of a verified platform error without providing the requested AI service, contact us with the account email, approximate time and task details. We may restore the affected credits or provide another remedy appropriate to the issue.

How to request a refund

Email from the address associated with your Wombot account. Include the Paddle transaction or receipt number and the reason for the request. Do not send full payment-card details.

Processing

Paddle is the merchant of record and processes approved refunds to the original payment method. Bank processing times vary. Fraudulent use, abuse and chargeback activity may result in account suspension.